Refund Policy

RETURN AND REFUND POLICY

Last updated January 10, 2023

Thank you for your purchase. We hope you are happy with it. However, if you are not completely satisfied, you may return it to us for a full refund or exchange only. Please see below for more information on our return policy.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalised have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.

Definitions

For the purposes of this Policy:

  • You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • We (referred to as either “The Company” "We", "Us" or "Our" in this Agreement) refers to NVRONE, located at 10 Galvone Industrial Estate, Limerick, Ireland.
  • Service refers to the Website.
  • Website refers to the site accessible from https://www.ireaclothing.com.
  • Goods refer to the items offered for sale on the Service.
  • Orders means a request by You to purchase Goods from Us.

RETURNS

All returns must be postmarked within fourteen (14) days of delivery.

Please note: All items must be new and unused, with all original tags, labels, and original packaging.

What if my product is damaged/wrong?

Our team does proper quality checks on every order that ships. If you still receive a damaged or incorrect product, email us at info@ireaclothing.com. We will inform you of the next steps accordingly.

Note: Please pack the product in the same condition as you have received it.

Kindly make a product unboxing video while opening the package for the first time. Please note that the video should be free of any cuts or edits from start to finish.

 

What are the cases in which I can return an item?

You can return an item for the following reasons:

  • Received a damaged/defective product.
  • Received the wrong product.

Which items cannot be returned/replaced?

Returns will not be accepted under the following conditions:

  • If a request is initiated more than 14 days after delivery of an order.
  • If you entered the wrong shipping address at the time of placing the order.
  • Returned without original packaging, including price tags, labels, original packing, freebies, and other accessories, or if the original packaging is damaged.
  • The serial number has been defaced.
  • The product is intentionally damaged/destroyed or used/worn.
  • Return or replacement request for any free or complimentary products.
  • Any other reasons which are not covered under the cases in the previous section. For example, "I placed an order for the wrong product", "Product is no longer required", “I don’t like the product”, etc.

How long will the return process take?

We will make sure that the return process is smooth and fast. As soon as we receive your product for a return, we will process your refund within 14 working days after a thorough inspection of your claims.

Please note: There might be some delays, but your product and your money are in safe hands.                              

RETURN PROCESS

To return an item, please email customer service at info@ireaclothing.com with your concern, order number, and the product unboxing video to obtain a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging and mail your return to the address in the following format:

NVRONE

Attn: Return to the origin

RMA#

10 Glavone Industrial Estate

Limerick 

Ireland

 

Please note:

  • You are responsible for all return shipping charges. We advise you to use a trackable method to mail your return.
  • Do not mail your package without getting a confirmation from us. Doing so will result in rejection of your return request, and no refund/replacement will be offered for such returns.

DISCLAIMER: THE COMPANY HAS A DEDICATED TEAM THAT WILL CHECK THE RETURN CLAIMS, AND THEIR DECISION ON YOUR REQUEST WILL BE FINAL, TO ACCEPT OR REJECT. WE MAY REJECT THE RETURN REQUEST IF THERE IS DAMAGE TO THE PRODUCT OTHER THAN WHAT WAS VISIBLE IN THE UNBOXING VIDEO OR IF WE FIND THE PRODUCT TO BE USED OR TAMPERED WITH. IF A RETURN REQUEST IS REJECTED, NO EXCHANGE OR REFUND WILL BE ISSUED TO THE CUSTOMER.

RULES FOR ACCEPTING SHIPMENTS

Before accepting any product shipment, please ensure the product’s packaging is not damaged or tampered with. If the package is damaged or tampered with, please refuse delivery and, if possible, take photos of the packaging and send them to us so we can take further action. We assure a refund upon such refused delivery or non-delivery. If you choose to accept the product, you shall do so at your own risk.

REPEATED RETURN REQUESTS

  • We reserve the right to impose charges necessary to reimburse delivery expenses if we observe a transactional history of repeated returns.
  • We also reserve the right to make the products ineligible for return or exchange if we observe a transactional history of repeated returns.
  • The liability and risk of such returns shall be on you to establish your claim for return. Replacement shall only be initiated if the product meets the conditions mentioned above. If the product fails to pass the verification and checks, it will be shipped back to you, and you will have to bear the expense.

REFUNDS

After receiving your return request and inspecting all the photos and video proof, we will process your refund. Please allow at least fourteen (14) business days to process your refund. Refunds will be credited to the original payment method you used to make the purchase. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

Please Note:

  • Partial returns will have a partial refund.

Refunds: Duplicate payment

The duplicate payment made by the delegate will be refunded to the same source (original method of payment) within 7 working days after the customer notifies us.

CANCELATIONS

Cancellations by you – If we receive a cancellation notice and the order has not been shipped/dispatched, we will cancel the order immediately and refund the full amount to your original payment method. If we have already shipped the product, we will not be able to approve the cancellation request. In such cases, the product follows the normal lifecycle process.

Cancellation by us – Under certain circumstances, it might not be possible for us to accept an order, and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Situations that may result in your order being cancelled include limited quantities available for purchase and inaccuracies or errors in product or pricing information. We may also ask for additional verification or information before accepting any order. We will contact you if all or part of your order is cancelled or if we need additional information to accept your order. If your order is cancelled after you are charged, the said amount will be reversed to your original payment method.

QUESTIONS

If you have any questions concerning our return and refund policy, please write to us at:

info@ireaclothing.com.